Joy Baldridge focuses on sales, customer service and management skill development. Her diverse background as a corporate trainer, sales professional, manager, vice president and president enables her to be accepted as an authority in her field at every corporate level. Ms. Baldridge has conducted training programs for over 200 corporations, publications, and associations.
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Barbara Carnes is a consultant, trainer, speaker and writer. She is the co-author of the books, Making Training Stick and Making Training Stick: A Training Transfer Field Guide. Before founding Carnes and Associates, Inc. in 1982, Barbara was a member of the training staff for a subsidiary of Sprint, Inc. Her extensive list of workshops include Emotional Intelligence, Managing Messages – E-mail, Voicemail and Faxes, Making Training Stick, Retaining Employees, and Mentoring.
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Susan Salvo founder and CEO of Revenue Generators, LLC, helps sales people and business owners learn the skills of cold call prospecting for new business. Susan’s methodology for setting quality meetings involves a unique methodology she has developed and which she teaches her clients. Her clients consistently acclaim the strength of this methodology, which she teaches either in half-day workshops for multiple participants or in one-on-one cold call coaching sessions. Prior to establishing her own firm in 2002, Susan enjoyed a successful twenty-year sales and marketing career with such companies as The Hertz Corporation, Freedom Broadcasting, Inc., Knight-Ridder, Inc. and Capital Cities/ABC, Inc. She also held sales and marketing positions with several small, privately-held technology firms.
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Mark P. Steinberg  is president and founder of Steinberg and Associates, Human Resource Consultants. For over 15 years, he has designed and presented training programs and speeches that address the most critical issues associated with motivating workforces and increasing their productivity. Currently, Mark offers more than 30 different topics on leadership, customer service, communication, creativity and innovation, team building, business writing, and networking. Mark's programs are filled with business-relevant instruction conveyed in refreshing, inspirational ways. Clients cite his highly interactive presentations, creative audio/visual support, entertaining group exercises, and both conventional and unconventional instructional techniques.
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