The Educators Network

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Customer Service
KEYGroup  is a management consulting and training firm in Pittsburgh, PA. It’s group of professionals include Fortune 500 executives, health care administrators, manufacturing managers, government/military supervisors, and community leaders who consult and train in the areas of performance management, employee development, and leadership. The two principals are Dr. Joanne Sujansky and Dr. Jan-Ferri Reed. Joanne is author of The Power of Partnering: Vision Commitment and Action (Pfeiffer and Company, 1991) and co-author of Training Games for Managing Change (McGraw Hill 1999). Jan has been designing and delivering customized management training programs for the firm since 1984 and serves as KEYGroup’s President.
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Kevin Carroll is a communications trainer, motivational speaker, speech coach, and corporate entertainer whose strengths include his ability to connect with his audience, motivate them, and transform objectives into useful skill sets. His most popular topic is Life's a Boomerang!: How to Positively Influence Others. Kevin's clients include Avis, Fleet Bank, Enviro-Tech, Pitney Bowes, the U.S. Postal Service, IBM, Chase Manhattan Bank, Met Life, Growmark, Sikorsky Aircraft, Blockbuster Video, and Hanscom Air Force Base.
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Art Cornwell is the president of The Boardroom, a Michigan-based consulting and training firm that specializes in showing business people how to improve their professional skills. Art has 30 years of experience, and has been a senior officer of five firms. An international speaker, and member of the National Speakers Association, Art has presented the principles contained in his book, Freeing the Corporate Mind: How to Spur Innovation in Business. One of his most popular workshop series is Leadership in the 21st Century, which covers eight different skill sets.
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Sue Hershkowitz-Coore has spoken to more than one million people in 49 states and seven international venues.  “Energetic,” “enthusiastic,” and “practical” are the words most often used to describe her programs.  Presentations, which range from 90-minute keynotes to 4-hour breakouts, include Customer Communications: Email or Enailed?, Communicating When Communication is Difficult and Demanding, Power Sales Writing™, and From Success to Significance: Moving from Indistinguishable to Indispensable.  Sue is the author of Power Sales Writing: What Every Sales Person Must Know to Turn Prospects Into Buyers.
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Kenneth J. Kukla is president of Performance Systems & Development, Inc. Dr. Kukla helps clients in the midst of major organizational change to develop an overall work design that optimizes their employees’ productivity. His client list includes The Coca-Cola Company, IBM, Wachovia Bank, GE, Burger King, and Georgia Power. He has facilitated a change management solution for employees of a newly merged bank, helped a major insurance company implement large-scale organizational changes relating to structure and philosophy, and developed training programs for scores of companies on change, teams, and resolving differences. Ken possesses critical attributes that have resulted in his establishing so many successful client relationships: Professionalism, practical experience, and an ability to relate to a variety of organizations and people.
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Mark P. Steinberg  is president and founder of Steinberg and Associates, Human Resource Consultants. For over 15 years, he has designed and presented training programs and speeches that address the most critical issues associated with motivating workforces and increasing their productivity. Currently, Mark offers more than 30 different topics on leadership, customer service, communication, creativity and innovation, team building, business writing, and networking. Mark's programs are filled with business-relevant instruction conveyed in refreshing, inspirational ways. Clients cite his highly interactive presentations, creative audio/visual support, entertaining group exercises, and both conventional and unconventional instructional techniques.
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William Stieber, PH.D. CSP owner of InterPro Development, Inc., is a trainer, organization development consultant, and speaker. Dr. Stieber has over 20 years of experience working in the financial services, healthcare, manufacturing, and consulting fields. His workshops include: leadership practices, quality measurements, customer service, problem solving tools, team building, project management, matrix management, time management, coaching skills, and Myers Briggs®. Bill’s most recent book is Teaming for Improvement – Getting Results in the Millennium. Other books include, Thriving on Change in Organizations, and The Anatomy of a Leader: 21 Tips for 21st Century Success.
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Alan R. Zimmerman, PH.D., CSP, CPAE is president of the Zimmerman Communi-Care Network. As a motivational speaker and trainer Dr. Zimmerman has a unique talent for achieving enthusiastic interaction wherever he speaks. His custom-designed Programs for Peak Performance embrace the subjects of motivation, team building, risk, burnout, listening, communication, and customer service. He has spoken to more than a million people throughout the world and over 90% of his clients engage him for subsequent events. Dr. Zimmerman is one of the few people named “Distinguished Faculty Member” year after year by the Institute for Management Services.
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